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FAQ
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What is a private tour ?A private tour is a personalized travel experience designed exclusively for you and your group, offering a customized itinerary, dedicated guide, and the flexibility to explore at your own pace.
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How to design a customized tour plan?We design tours to fit your unique interests and schedule. Simply share your preferences—whether it's historic sites, cultural experiences, shopping, or culinary delights—and let us craft a tailor-made itinerary just for you. Alternatively, you can choose from one of the thoughtfully curated itineraries on our website, which can also be customized to meet your needs. Whatever your vision, we’re here to ensure your experience is seamless and unforgettable
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How Long is a private full-fay four?In Istanbul, our full-day tours last up to 6 hours. In Cappadocia and Ephesus, full-day tours extend to 8 hours to give you ample time to explore these incredible regions.
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Are fast track tickets available ?We provide express museum tickets wherever available, ensuring fast-track entry to popular attractions. This time-saving benefit is especially valuable during the busy summer months, allowing you to make the most of your visit.
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Will anyone else join us during the private tour?No, our private tours are exclusively for you and your group, ensuring a personalized and intimate experience without any additional participants.
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Is a tour minivan required for the tours?Some of our tours can be done entirely on foot. You may meet your guide at the designated tour area and explore by walking, without the need for a tour minivan. However, if you prefer, you can arrange a private hotel pick-up and drop-off for added convenience. For certain tours, though, a tour minivan will be necessary as the distances between sites are too far to cover on foot.
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About Tour MealsWe believe that good, local food is one of the best ways to connect with a culture. During our tours, we’ll take you to traditional restaurants that serve authentic, delicious dishes. As part of our company policy, your guide will be your guest at lunch.
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What is a private tour?A private tour is a personalized travel experience where a professional guide caters exclusively to you or your group, offering customized itineraries, insider knowledge, and flexibility in exploring destinations at your own pace.
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About GuidesOur tour guides are officially licensed professionals, each an expert in the tours they lead. We offer guides who speak a variety of languages, including English, German, French, and Spanish, ensuring clear communication and an enriched experience for our guests. All our guides are fluent in their respective languages and are familiar with the cultures and preferences of the guests who book our tours. Ali Yalnız personally conducts his tours in English whenever possible. When he is unavailable, one of the highly trained and carefully selected members of his team will step in to ensure the same exceptional level of service. Each guide is hand-picked to meet Ali's high standards, guaranteeing a seamless and enjoyable experience. At our company, guest satisfaction is our top priority. We believe in the philosophy that "the customer is always right" and strive to make every guest's experience as memorable and fulfilling as possible.
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About tour companyAli’s Protravel & Tours is an officially licensed company and a proud member of the Association of Turkish Travel Agencies (TURSAB).
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About Tour MinivansOur tours provide top-quality transportation using deluxe, air-conditioned Mercedes minivans, ensuring comfort and convenience for all our guests. For smaller groups of 1-3 people, we use Mercedes Vito minivans, while larger groups of 3-10 people enjoy the spacious Mercedes Sprinter minivans. All our vehicles are non-smoking, meticulously cleaned, and in excellent condition to guarantee a comfortable and pleasant journey. They are driven by professional drivers who prioritize safety and punctuality. To maintain a discreet and sophisticated appearance, none of our minivans feature logos or exterior designs that draw attention. Our vehicles are sleek, understated, and designed to provide a seamless and private travel experience.
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How to book a tour?We strive to make booking your tour as simple and stress-free as possible. Just share your travel plans to Istanbul and Turkey, and let us know how we can assist you. We’ll need a few details, such as your arrival and departure dates, preferred hotels and budget, tour inclusions or extras, and the cities you’d like to explore. With this information, we’ll create a customized tour program tailored to your needs. Once we’ve agreed on the plan and finalized all the details, you can confirm your booking by choosing to pay in full or by making a %20 deposit to secure your arrangements. Please note that our schedule gets quite busy during the summer, so we recommend booking well in advance to ensure availability.
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How to cancel a tour ?If your plans change, canceling is simple and hassle-free. Just let us know, and we’ll handle the cancellation process for you. If full payment was made at the time of booking, you will receive a refund minus a 20% deposit and any applicable bank transfer fees. Please note that a full payment or 20% deposit is required to confirm your tour booking, and the deposit is non-refundable under any circumstances. Our goal is to make the process as smooth and stress-free as possible, ensuring your peace of mind.
Contact
We’re happy to communicate with you through phone, WhatsApp, email, or other convenient methods. However, email works best for us since it allows us to track and review ongoing communications more effectively. This ensures we can provide you with the most accurate and helpful information, even as we handle multiple bookings at once.
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